The In-Home Supportive Services (IHSS) Public Authority staff assists IHSS recipients (consumers) needing assistance with locating and hiring a provider. The IHSS Public Authority actively recruits and supports new providers by offering essential training and incentives that serve to maintain a high level of "Preferred Provider" competence. The Preferred Provider Registry Coordinator, a Department Social Worker, works closely with the consumer to identify and coordinate the best match to meet the consumer's needs.
The Registry Coordinator helps the consumers understand their responsibility as the employer of a Provider as well as those responsibilities of the Provider. The Registry Coordinator provides over-the-phone and in-home counseling to both consumers and providers, assisting them in understanding and effectively working to obtain the best working scenario possible.
The primary goal of the Preferred Provider Registry is to maintain a sufficient number of quality providers to support the community's IHSS consumer needs. Requirements for acceptance on the Preferred Provider Registry include a positive Department of Justice criminal background check, including local checks, reference checks and attendance at a mandatory orientation. CPR/First Aid Training is also required, as well as on-going training opportunities.
The Public Authority staff maintains the provider payroll and mediates and advises on any payroll issues that may arise.