If you have a problem with your Medi-Cal mental health services, we would like to help. You can file a Grievance, an Appeal, or a State Fair Hearing to help resolve your problem. Grievances and Appeals can be submitted by filling out a Grievance Appeal form HERE
. Forms can also be picked up in Mariposa at the Human Services Center or at Quest Counseling, or at the North County Office in Coulterville. Completed forms can be dropped off at the Human Services Center or mailed to:
Mariposa County BHRS
PO Box 99
Mariposa, CA 95338
If you need interpreter services, please inform any staff member or call (209) 966-2000.
: A consumer and/or consumer's representative may file a Grievance, orally or in writing, with their service provider, any Behavioral Health staff, or the Deputy Director of Behavioral Health. A Grievance may be filed at any time.
If you have Medi-Cal benefits and you receive a mental health services, you have the right to request an Appeal when your service provider conducts: 1) a reduction of services, 2) a denial of services, 3) termination of services, or 4) does not make timely decisions.
State Fair Hearing:
A State Fair Hearing is available to you after completing the County's internal appeal process. If you are a Medi-Cal beneficiary and you do not agree with the recommendations or results of the appeal, you or your representative can request a State Fair Hearing within 90 days of the postmark date of the Appeal decision.